NEW Bridge Street Store now open!    



 Customer satisfaction has been key to Serenity Designs’ success since we formed almost 20 years ago

We value delighted customers but we do appreciate from time to time you may buy an unwanted gift or
have second thoughts about your purchase when you get home and want to swap it for something else

 As a goodwill gesture, unwanted items must be returned within 14 days of purchase together
with your original till receipt for an exchange or credit note – sorry, we do not offer refunds.

Whilst most customers opt to select an alternative item there and then, if required
we will issue you with a credit note to be used in store within 6 weeks of the return date.
Keep your credit note safe - we cannot honour lost credit notes.

Items must be in an unused, saleable, perfect condition with all tags and packaging in tact.

We ask you not to abuse this policies so any items that have been opened, used or it is our belief have
been damaged by you cannot be exchanged.

Discounted or Sale Items are non-returnable as is body jewellery such as earrings and
all pieces of Art which are excluded from this returns policy.

We provide this policy as a goodwill gesture in line with UK legislation and Trading Standards guidance
For clarification of your statutory rights please refer to Trading Standards or Citizen's Advice

Serenity Designs June 2018




(c) 2018 Serenity Designs

Returns Policy


01260 299143 //

Serenity Designs
6 Bridge Street Congleton
Cheshire CW12 1AY

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Why not also visit Serenity Designs with Attitude, Knutsford and Attitude Gallery